{"product_id":"process-management-excellence-criteria-baldrige-2012","title":"Process Management - Excellence Criteria - Baldrige - 2012","description":"Revised to align with the 2012 edition of the Baldrige Criteria.\n \nA self assessment workbook that shows how the Baldrige Criteria can be used to provide an understanding of process management. \n\nThe key question answered in this manual is how to organize process development to maximize quality and efficiency and develop competitive capabilities. \n\nUsing the Baldrige framework, the book contains questions that enable you to evaluate your own organization's management methods by comparing them with the process management operating model. \n\nThe book, questions and self evaluation process can be adapted as a development tool and training material for the organisation even if the organisation does not adopt the Process management model. \n\n\"The book is clearly and entertainingly written. It provides tips and reinforces understanding of concepts. I have used the process management model when drawing up questions for internal process evaluations.\"","brand":"Benchmarking","offers":[{"title":"Default Title","offer_id":26553057837156,"sku":"9789522287359","price":39.95,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0048\/8207\/1652\/products\/9789522287359_34046_2048.jpg?v=1590912879","url":"https:\/\/suomalainen-test.myshopify.com\/products\/process-management-excellence-criteria-baldrige-2012","provider":"Suomalainen Test","version":"1.0","type":"link"}