{"product_id":"process-management-excellence-criteria-efqm-2013","title":"Process management - Excellence Criteria - EFQM 2013","description":"Revised to align with EFQM 2013, with addition of EFQM Scoring Summary Sheet  and links to related books. Available in printed form and as an e-book.\n\nA self assessment workbook that shows how the EFQM framework can be used to provide an understanding of process management.\n\nUsing the EFQM framework, the book contains questions that enable you to evaluate your own organization's management methods by comparing them with the process management operating model.\n\n\"The book is clearly and entertainingly written. It provides tips and reinforces understanding of concepts. I have used the process management model when drawing up questions for internal process evaluations.\" Kaija Heikkilä, Quality Manager, Varma-Sampo, Insurance.\n\nRelated books: \ne-book: 9789522286017, Prosessijohtamisen toimintamalli - EFQM 2013: 978-952-228-654-3, e-kirja: 978-952-228-655-0","brand":"Benchmarking","offers":[{"title":"Default Title","offer_id":26562080309348,"sku":"9789522285904","price":40.95,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0048\/8207\/1652\/products\/9789522285904_18952_2048.jpg?v=1590851853","url":"https:\/\/suomalainen-test.myshopify.com\/products\/process-management-excellence-criteria-efqm-2013","provider":"Suomalainen Test","version":"1.0","type":"link"}